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Privacy Policy
NLMAA respects your privacy, and we are committed to protecting it.  We provide this privacy statement to tell you how we do that, and about the choices you have. 

  Sites Covered by This Privacy Statement
  Visiting Our Website
  Kinds of Information We Collect
  How We Use Information
  Disclosure of Information


Sites Covered by This Privacy Statement
This privacy statement applies to the NLMAA.org website.  It does not apply to any linked sites.  To learn about the privacy policy of a linked site, please refer to the privacy statement for that site.

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Visiting Our Website
You can browse our website without telling us any personal information.  You also may be able to set your browser to reject cookies.  If you do that, the website may be less functional for you. 

There are times when you may choose to give us personal information about you.  For example, you may ask that a NLMAA representative or partner call you, or you may request Loan Modification Information.  We need certain information from you so we can respond to your request.  Many of our customers register for online access to their account information.  We need information from you to register you, and authenticate you, for this access.

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Kinds of Information We Collect
We collect Personal Information that you voluntarily give us, and Site Visitorship Data, on this website.

Personal Information
We collect Personal Information that you give us, for example, to
  • request a call from a NLMAA representative
  • register for a service on this website
  • instruct us to perform a transaction, if you are a registered customer
  • complete a survey
This information commonly includes your name, address, email address, and telephone number.  Our website has security safeguards that are designed to protect the security of any personal information that you decide to give us via the Internet.

Site Visitorship Data
Site Visitorship Data is data about the way a website is used that is not associated with an individual’s identity.  We collect this information to analyze how our site is used and to improve it.

The kind of information we collect includes:
  • the pages visited on our site
  • the features used
  • how long a visitor stays
  • the domain name of the site from which visitors connect to our site
Most Site Visitorship Data is collected using cookies or pixel tags.  

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How We Use Information
We use Personal Information collected on this website in several ways:
  • to respond to your request for a call, referral, or quote 
  • to process transactions you request
  • to tell you about products or services we offer
  • to authenticate registered customers
We use Site Visitorship Data to develop, manage, and improve the website.  Sometimes we add Site Visitorship to Personal Information from registered customers.  We may use that information to:
  • manage the website
  • help resolve problems
  • analyze use of the site
  • tell you about products or services we offer

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Disclosure of Information
We may disclose information collected on this site to:
  • the appropriate NLMAA partner or NLMAA lender partner so that we may respond to your request.
  • a NLMAA agent or an independent lender to provide you with a quotation or other information regarding a reverse mortgage or possible other financial service products.
  • third parties as permitted or required by law, for example:
    • regulators
    • vendors that provide service to us
    • law enforcement authorities

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Your Choices
To access online information about your NLMAA account, you may register for access through http://www.NLMAA.org/ We only collect the Personal Information you voluntarily give us.  If you don’t want to give us this information via the Internet, you may call the following for service:
  • 1-914-595-6616
  • the telephone number associated with the particular online form

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Email
From time to time, we may send you email about our products and services. If you do not wish to receive emailed marketing messages from us, please send us an email at do_not_email@NLMAA.org.  The address from which you write to us will be removed from our lists for email marketing messages.

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Children’s Privacy Online
This website is not directed toward children. We do not knowingly collect or post information from children under the age of 13. You can learn more about children’s privacy and the Children’s Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website at http://www.ftc.gov.

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Effective Date
This privacy statement is effective as of December 2008.  We reserve the right to change this statement. If we change it, we will post the current privacy statement on this page.  Any changes to this statement will be effective as of the day they are posted.

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Contact Us
It is important for us to know what visitors have to say about our website.  To contact us with your questions or comments, please call 1-914-595-6616.

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All Information Copyright NLMAA 2008.  The NLMAA is an LLC based professional association serving those in the loan modification industry.  We provide information and resources to loan modification and foreclosure prevention specialists.  The National Loan Modification Association and the NLMAA are programs of Lead Contact Solutions, LLC.  Although we are trying to develop a solid professional community, we are not a "non-for-profit" organization. 
For more information, please read our privacy statement and legal disclaimers.