NLMAA Code of Ethics
This Code of Ethics describes values shared with all members of the
National Loan Modification Association of America. These ethics are self-policing, every member
should act in accordance with this code when conducting business.
Our members will act…
Competently
Our members will only provide those
services in which they have an adequate understanding and have sufficient training
or experience. In instances where a
member feels he/she cannot act with complete competence, that member will refer
the consumer to another resource.
Professionally
Our members will act in a manner
consistent with that of any highly respected professional.
Legally
Our members shall provide
services to consumers in a fashion that is consistent with all local, state,
and federal laws and regulations. Our
members shall adequately research any requirements and/or guidelines to conduct
business within any locale they operate and ensure that they are in compliance.
Honestly
Our members shall communicate with
consumers honestly at all times.
Privately
Our members will respect,
protect, and preserve consumer privacy.
Consistently
Our members will make every
effort to consistently apply and adhere to letter and the spirit of this Code.